Does an emphasis on patient satisfaction have a positive or negative impact on healthcare?
1. Do you agree that improvements in patient satisfaction are not always tied to better healthcare outcomes?
2. Have you seen any examples of this (emphasis on patient satisfaction that is not tied to better healthcare outcomes) in your area of healthcare?
3. The article suggests that a better way to improve patient satisfaction and quality of care is to maintain appropriate staffing levels and improve working conditions. Do you agree with this? Can you think of any other ways to improve both patient satisfaction and quality of care?