? What issues were communicated about—did they seem to be light-hearted or sensitive? Straightforward or complicated?

What are the important teaching points you need to consider for the acute care of this individual?
November 14, 2020
how would you address these issues in the practice of prevention?
November 14, 2020

? What issues were communicated about—did they seem to be light-hearted or sensitive? Straightforward or complicated?

From moment to moment, a nurse leader’s day involves communication—with patients, families, colleagues, supervisors, and

so on.
Think of a particular day you spent working in a health care environment, and consider three or four distinct points in

time. For each point of time, consider the following: With whom did you interact? Which forms of communication did you

use? What issues were communicated about—did they seem to be light-hearted or sensitive? Straightforward or complicated?

How would you describe the pace of the interactions and your work?
As you consider these questions, it becomes clear that communication can be quite complex, with many layers of meaning

that shape the experience for everyone involved. How could this awareness help you to understand instances of ineffective

communication when they arise?
To prepare:
• Review the information in Chapter 19 of the course text.
• Reflect on an incident involving ineffective communication within your organization or another health care

setting. Consider this incident through the lens of the communication process outlined in Figure 19.1 of the course text

(p. 423).
• What barriers contributed to this incident? What other challenges may have influenced this situation?
• Using the information presented in the other Learning Resources, consider what could have been done to prevent or

address the ineffective communication. Why do you think the use of these strategies would have resulted in better

outcome(s)?
Post on or before Day 3 a summary of an incident involving ineffective communication. Describe communication barriers and

other challenges that contributed to the incident. Propose one or more strategies that could have been employed to

promote a better outcome. Be sure to refer to elements of the communication process.

References
• Marquis, B. L., & Huston, C. J. (2012). Leadership roles and management functions in nursing: Theory and

application (Laureate Education, Inc., custom ed.). Philadelphia, PA: Lippincott, Williams & Wilkins.
o Review Chapter 19, “Organizational, Interpersonal, and Group Communication”
Please use one more academic reference

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